StackHawk Levels Up Call Intelligence with Retellio
How an application security testing company transformed countless calls into actionable insights with smart segmentation, Slack integration, and custom prompts.
Daryl Allen
VP Finance
The Challenge
Surface actionable insights from countless calls and make them accessible, fast. Leadership needed more than raw recordings — they needed clarity across accounts.
The Solution
Retellio's call summarization, smart segmentation, Slack integration, and custom prompts deliver filtered insights exactly where teams need them.
Background
StackHawk helps engineering teams ship secure code fast by empowering them to test for security vulnerabilities in the CI/CD pipeline. With a fast-growing sales motion and multiple stakeholders needing real-time insight into customer conversations, StackHawk's team needed more than just raw recordings — they needed clarity.
The Challenge
For Daryl at StackHawk, traditional call review tools like Gong didn't quite close the gap:
“I needed call insights that could span across accounts and summarize details in a concise and actionable format. The idea of producing podcasts based on our unique selection criteria was an ideal solution for our GTM team.”
Leadership wanted to stay connected to real customer feedback, but sifting through 30-minute calls wasn't practical:
“Gong has helpful summary tools for direct managers, but not so much for those in other leadership and GTM positions that want to stay connected to sales and success calls.”
Why Retellio
StackHawk adopted Retellio to bridge that gap. With Retellio, Daryl's team could filter calls, pull out exactly what they needed, and share insights effortlessly:
“Retellio has much more filtering capabilities than I expected going in. The ability to take predefined analytical paths and pull out what you want — that's huge.”
What sealed the deal? Retellio's integration partnership with Gong and the fact that the rollout was fast and frictionless:
“Setting up our podcasts, reports, and automated Slack notifications could not have been simpler.”
How StackHawk Uses Retellio
Retellio's flexible prompts and Slack actions help StackHawk's team get the right insights in front of the right people instantly.
“I created a custom prompt to assign segments to different calls. Now, I have that segment post into Slack immediately after a call is absorbed into the system. It gives a summary of who we talked to and what their response was. My VP of Sales was shocked I already knew about a call and how we'd positioned our offering, but it was easy because I had the segment in Slack right away.”
For Daryl, it's not just about call reviews. It's about actionable intelligence on autopilot:
“I created a custom action for a new feature we launched. I didn't have to listen to the whole podcast, just the segment that got picked up. And I was able to have a conversation in almost real time with my account executives about that opportunity. That was impressive.”
The Results
Retellio unlocked new visibility for StackHawk and real time savings for Daryl's team:
“We have executives with lengthy commutes and the podcast summaries are a great way to catch up on the weekly calls.”
“I'm able to push stuff into Slack and provide visibility into hot button items almost immediately.”
The Takeaway
For StackHawk, Retellio turned hours of calls into minutes of actionable insight. Managers stay informed, deals move faster, and key feedback never falls through the cracks.
“Fast-growing trust in Retellio's accuracy and relevance has made it an essential part of our GTM operations.”